FAQ

Can I shop with you guys with confidence?

Absolutely, streeTgame has been running an honest business since 2003, and our goal is to make sure the customer has the best experience possible. Feel safe with shopping with us as we are secured with encryption, and we will do our absolute best to do everything in our power for conflict resolution.

How do guys handle Credit Card Fraud?

Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine!

U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.

We take credit card fraud VERY seriously, and we may pursue and/or prosecute those who attempt fraud. Some of our prevention measures may include:

  • Reporting all fraudulent and charge back purchases to the Secret Service.
  • Contacting law enforcement officials in your state
  • Issuing a summons through our attorney to your ISP.
  • Cardholder address and telephone number verification
  • IP number tracking and verification
  • Telephone contact with the cardholder
  • Verification of a valid, commercial e-mail address
  • Requirement of signed authorizations
  • Other unpublished actions as deemed necessary

We reserve the right to cancel orders as well as pursuing/prosecuting those who attempt fraudulent transactions.

How much does shipping cost?

streeTgameusa.com charges a flat rate of $7.95 for all orders in the continental U.S.

Are my orders insured?

Signature will be required by default for all orders , all orders are insured up to $100 through the courier, some exceptions apply.

When will my order arrive?

Please allow 5 businessdays for order processing and verification, and an additional 7-10 days for delivery.

I changed my mind. Can I get a refund or make an exchange?

streeTgameusa.com will gladly exchange an item for online store credit only. Before sending the item back, please fill out the return  form found in your order shipment confirmation within 30 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags and packaging attached. streeTgame must receive the returned item within 7 days of return authorization.

Can I contact you directly with any questions?

Please email orders@streetgameusa.com with any questions regarding your order.

I placed a successful order but why didn’t I receive a confirmation email yet?

During busy seasons, there may be a slight delay in the delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered and incorrect email, please contact us using the contact form with your order number and last name and we will resend your confirmation.

When do you update your online shop?

Generally we update our online site as soon as we can when product has been received.

Do you restock your inventory?

Yes! We try to restock inventory, but in the event of a restock/backorder, please be advised that your order may take up to 30 days for processing.

I’ve added an item to my cart, but how is it already sold out?

Products on our site are sold on a first come first serve basis. While you are in the process of checking out, another customer may have completed the purchase of the last available  item.

Do you offer gift cards?

At the current point in time, we do not, however, we may offer this in the future.

Do you ship internationally?

At the current point in time, unfortunately we do not. We are currently limited to US only, however we may be able to offer this in the future.